Terms & Conditions

EU / EEA notice: Nothing in these Terms limits or excludes mandatory rights granted to consumers by EU law, including the Consumer Rights Directive 2011/83/EU, the Unfair Contract Terms Directive 93/13/EEC and applicable national consumer protection statutes. Where these Terms conflict with mandatory consumer law in your country of residence, the law prevails.

1. Parties and Agreement

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Customer", "you") and Good Folks Innovations Private Limited, a company incorporated under the laws of India ("Good Folks", "Dravyaa", "we"). By registering for, accessing or using the Dravyaa ERP platform or website (collectively, the "Service"), you agree to these Terms.

If you are accepting these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

2. Description of Service

Dravyaa is a cloud-based ERP platform providing inventory management, production planning, purchase and sales management, accounting, AI-powered analytics and related modules for SME manufacturers, traders and distributors. The Service is delivered as software-as-a-service (SaaS) over the internet.

Feature availability depends on the subscription plan selected. We may update, add or remove features over time; material changes will be communicated in advance.

3. Account Registration

• You must provide accurate, current and complete registration information and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Notify us immediately at [email protected] of any suspected unauthorised access.
• One person or legal entity may not maintain more than one free-trial account.

4. Subscriptions and Payment

• Subscriptions are billed in advance on a monthly or annual basis as selected at checkout.
• Prices shown on the Site are in the currency indicated (INR, EUR or USD as applicable), inclusive of applicable taxes unless stated otherwise.
• For EU/EEA customers, the total price including VAT, and the billing period, will be clearly displayed before you confirm payment.
• We may change subscription prices with at least 30 days' prior written notice to you. Continued use of the Service after the effective date constitutes acceptance.
• All amounts are non-refundable except as stated in Section 6 (Right of Withdrawal) or required by mandatory law.
• Late payments may attract interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

5. Free Trial

We may offer a free trial for a period communicated to you in writing at sign-up. During the trial, you have access to a defined feature set. At the end of the trial period, you must select a paid plan to continue using the Service or your account will be suspended. We reserve the right to modify or discontinue the free trial offer at any time.

6. Right of Withdrawal (EU / EEA Consumers)

If you are an individual consumer (not purchasing primarily for business purposes) located in the EEA or UK, you have a right to withdraw from the contract without giving any reason within 14 days of the date the contract is concluded ("cooling-off period").

However, if you have expressly requested that performance of the Service begins during the cooling-off period (e.g. by activating your account before the 14-day period expires), you acknowledge that you will lose your right of withdrawal once the Service has been fully performed. For partially performed digital services, a proportional refund may apply.

To exercise the right of withdrawal, send a clear written statement (e.g. by email) to [email protected] before the 14-day period expires. You may use the model withdrawal form below, but are not required to:

7. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation, including EU data protection law;
• Introduce malware, viruses or any code designed to disrupt, damage or gain unauthorised access;
• Attempt to reverse engineer, decompile or extract source code from the Service;
• Resell, sublicense or make the Service available to third parties without our prior written consent;
• Use the Service to process data that is illegal, harmful or infringes third-party rights;
• Circumvent any technical measures we use to protect the Service.

We may suspend or terminate your access immediately for material breach of this section.

8. Intellectual Property

All rights in and to the Service, including software, algorithms, trade marks, documentation and content, are owned by or licensed to Good Folks. These Terms do not grant you any intellectual property rights in the Service. You may not use our trade marks without prior written consent.

You retain all rights in your data (the content and information you upload to the Service). You grant us a non-exclusive, royalty-free licence to process your data solely to provide and improve the Service.

9. Confidentiality

Each party agrees to keep the other's confidential information (including pricing, product roadmaps and business data) confidential and not to disclose it to third parties, except as required by law or with prior written consent. This obligation survives termination of the agreement.

10. Data Protection

We process personal data in accordance with our Privacy Policy. Where you upload personal data of your own customers, employees or suppliers into Dravyaa, you act as the data controller and we act as your data processor. Our Data Processing Agreement (DPA) forms part of these Terms and governs that processing. By accepting these Terms, you also accept the DPA.

11. Service Availability and Support

We target a monthly uptime of 99.5% for paid plans (excluding scheduled maintenance). Scheduled maintenance will be communicated at least 24 hours in advance. Support is provided via email ([email protected]) during business hours (IST), with response times depending on your plan.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• We are not liable for indirect, incidental, special or consequential damages, including loss of profit or data.
• Our aggregate liability for any claim arising under or in connection with these Terms is limited to the fees paid by you in the three months immediately preceding the event giving rise to the claim.

EU/EEA consumers: The above limitations do not apply to liability arising from (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable mandatory consumer law.

13. Indemnification

You agree to indemnify and hold Good Folks harmless from any third-party claim arising from your breach of these Terms, your use of the Service in violation of applicable law, or infringement of any third-party rights by your data.

14. Term and Termination

• These Terms remain in effect for the duration of your subscription.
• Either party may terminate for material breach that remains uncured for 30 days after written notice.
• We may terminate or suspend your account immediately for serious breaches (e.g. illegal use, fraud, non-payment).
• On termination, your right to use the Service ceases. We will retain your data for 90 days after termination to allow export, then delete it in accordance with our Privacy Policy.
• EU/EEA consumer termination: you may terminate your subscription at any time for the following billing period without penalty, in addition to the right of withdrawal in Section 6.

15. Dispute Resolution and Governing Law

These Terms are governed by the laws of India. Disputes are subject to the non-exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

EU/EEA consumers: You may also bring proceedings before the courts of your country of habitual residence, and you retain any mandatory rights under the consumer protection law of your country of residence. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr. Our contact for ODS purposes is [email protected].

16. Changes to These Terms

We may modify these Terms from time to time. Material changes will be notified to you by email at least 14 days before taking effect. If you do not accept the new Terms, you may terminate your subscription before the effective date. Continued use after the effective date constitutes acceptance.

17. General

• Entire agreement: These Terms (including the Privacy Policy and DPA) constitute the entire agreement between the parties and supersede all prior representations or agreements.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign your rights without our prior written consent. We may assign our rights in a merger or acquisition, with notice to you.
• Language: These Terms are published in English and are the controlling version. Translations provided for convenience only.

18. Contact

• Email: [email protected]
• Post: Good Folks Innovations Private Limited, 4B-75, Bangur Avenue, Block C, Kolkata — 700055, West Bengal, India.